Shipping & Handling

At Markahal, we believe the excitement of new clothes should begin the moment you place your order—and continue all the way to your doorstep. Every order is carefully inspected, beautifully packed, and shipped with care.

Whether you’re waiting for a dress that feels made for you, a set that makes dressing effortless, or a jumpsuit that turns one piece into a complete look, we work hard to get your order to you as quickly and smoothly as possible. Below, you’ll find everything you need to know about processing, shipping, delivery, and what to do if something doesn’t go as planned.

1. Order Processing

Orders are processed on business days, excluding holidays. Orders placed after the daily cutoff, on weekends, or on holidays will begin processing on the next business day.

Processing times may be longer during new collection launches, restocks, sales, and peak holiday seasons. We appreciate your patience—and we promise it’s worth the wait.

Once your order has been processed, you’ll receive a shipping confirmation email with your tracking information.

2. Shipping Options & Estimated Delivery

Available shipping methods, estimated delivery times, and costs will be shown at checkout based on your delivery address.

Delivery times are estimates provided by our carriers and are not guaranteed. Actual delivery may vary depending on your destination, customs processing, weather, carrier delays, and other factors beyond our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address, order weight and dimensions, and the shipping method you select.

From time to time, we may offer free shipping promotions. Any free shipping promotion will be clearly shown at checkout.

Original shipping charges are non-refundable unless your return is due to our error. Please see our Refund & Return Policy for more details.

4. International Shipping

We ship to selected countries and regions. If your country is not available at checkout, please contact us at service@markahal.com—we’re always reviewing where we can ship next.

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are determined by your local customs authority and are not included in the product price or shipping cost. They are the responsibility of the customer.

We cannot control or predict these charges, and we cannot mark orders as gifts or undervalue them on customs forms. Customs processing may also cause delays beyond our estimated delivery times.

If a package is refused or abandoned due to unpaid duties or taxes, original shipping charges and any applicable return fees may not be refunded.

5. Tracking Your Order

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number and a link to the carrier’s website. You can also track your order through our Track Your Order page.

Please note that tracking information may take some time to update after you receive your shipping confirmation. If your tracking has not updated within a reasonable time, please contact us at service@markahal.com and we’ll be happy to look into it.

6. Shipping Address

Please double-check your shipping address before placing your order. We are unable to change your address once your order has been processed, but if you contact us quickly, we will do our best to help before your order ships.

Markahal is not responsible for orders lost or delayed due to an incorrect or incomplete shipping address provided at checkout. If a package is returned to us as undeliverable, we can reship it after an additional shipping fee is paid, or issue a refund minus the original shipping costs and any fees incurred.

7. Missing, Lost, or Damaged Items

If your tracking shows that your package was delivered but you haven’t received it, please check with neighbors, your building’s mailroom, and your local post office first. If you still can’t locate it, contact us at service@markahal.com, and we’ll do our best to help.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. We’ll review your request and arrange a replacement, exchange, or refund where appropriate. Please see our Refund & Return Policy for full details.

8. Delays Beyond Our Control

While we always aim to deliver on time, some delays are beyond our control. These may include carrier delays, customs processing, severe weather, natural events, strikes, holiday backlogs, or incorrect address information.

We are not responsible for these delays, but we will always do our best to assist you and keep you informed.

9. Split Shipments

Occasionally, items in the same order may ship separately from different warehouses. If this happens, you will not be charged extra shipping fees, and you may receive separate tracking numbers. Rest assured, every item is on its way to you.

10. Governing Law and Dispute Resolution

This Shipping & Handling policy and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, without regard to its conflict of law principles.

The parties agree that the courts of Hong Kong shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Shipping & Handling policy. You consent to the personal jurisdiction of such courts and waive any objection to proceedings in such courts on the grounds of venue or inconvenient forum.

Nothing in this section shall prevent us from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

11. Contact Us

If you have any questions about shipping or handling, we’re here for you.

Markahal
Email: service@markahal.com

Please include your order number and the email address used at checkout so we can assist you faster.

Thank you for shopping with Markahal.
We can’t wait for you to receive your order—and we hope you love every piece.